Jonathan R. Santana, LSSBB, CSM

Operations and Program Management Executive

Washington, DC Metro Area | (301) 327-1427 | jonathan@excelsiorcs.com | jonathansantana.co

Executive Summary

Operations and program leader with 20+ years of experience driving execution across complex, distributed environments. Brings expertise in process optimization, vendor coordination, implementation management, and executive reporting.

Known for converting strategy into measurable outcomes, aligning cross-functional teams, and delivering under tight operational constraints.

Business Impact

Led multi-site implementations: 125 SDUS, 50 SIPS, and 450 Smart Package Locker deployments.
Supported high-value portfolios with more than $1.2B in program and contract support.
Helped drive $427M in transportation contract awards and major procurement consolidation initiatives.
Directed weekly executive briefings and stakeholder updates in high-visibility delivery programs.

Professional Experience

Excelsior Consulting Services, LLC - President/CEO

Mar 2022 - Present

Owns strategy and execution across client delivery, operations, and service quality.
Leads consulting engagements spanning program management, acquisition support, and operational improvement.

MBA Consulting Services (USPS) - Project/Program Manager III

Sep 2021 - Present

Leads implementation orchestration among suppliers, internal customers, engineering, and PMO teams.
Manages delivery readiness, risk tracking, and execution cadence for national rollout programs.

MBA Consulting Services (USPS) - Senior Purchasing Specialist

Jan 2018 - Nov 2020

Supported sourcing strategy, pricing analysis, award recommendations, and timeline governance.

Prior Operations and Acquisition Roles - Federal and Local Government

2002 - 2021

Experience across USAID, GSA, NOAA, NARA, ACC-APG, VA, and Miami-Dade procurement operations.

Core Competencies

Program and project leadership at scale
Operational excellence and process improvement
Cross-functional stakeholder and vendor management
Portfolio reporting, risk tracking, and delivery governance
Contract lifecycle support and procurement operations

Certifications

Lean Six Sigma Black Belt, Green Belt, Yellow Belt
Certified Scrum Master
DAU Contracting Level I

Technology and Systems

GLAAS, TCSS, EASi, C.Suite, PRISM, PD2, WAWF, FPDS-NG, CPARS, PPIRS, Ethos, TrueView, ETK, Microsoft Office.

Leadership and Service

Executive Board Member, The Capital Market
Co-Director, Membership and Engagement, HCCPG
U.S. Air Force veteran; former warranted Contingency Contracting Officer

Education

B.S. in Business Administration (in progress)

Links

LinkedIn: linkedin.com/in/jsantana
Company: excelsiorcs.com
Website: jonathansantana.co